At Escape Bike Shop, we understand that sometimes you may order something that doesn’t quite fit, or might be the wrong thing. You can return your unused goods providing they are as new, in the original packaging and with all labels attached for a full refund or replacement. You must tell us within 14 days of receiving the goods that you intend to return them - and must return them within another 14 days. Under these circumstances we can’t refund any postage charges and you are responsible for the return postage costs. In the event that you receive goods which are faulty the goods may be returned (with the original packaging in the case of damaged goods) within 14 days for a full refund plus all postage charges.
When we have processed the returned goods and your card has been credited, we will confirm this via email. When returning goods, we advise you to return products via recorded and insured delivery as we cannot accept responsibility for items lost or damaged in the post. The Escape Bike Shop returns policy does not affect your statutory rights as a consumer.
All goods must be checked throughly upon delivery before being signed for as goods found to be damaged afterwards cannot be claimed for or returned as new for refund.